If the customer is on file, the name and address will be displayed, and any account information for that customer will be accessed (and the account number(s) displayed).

Note: For refunds and returns, the customer's telephone number will allow you to cycle through the customer's sales with the most recent sale listed first. When the correct sale is displayed, delete the item returned. The “Total Due” difference will be computed and credited to the account, credit card, or indicated as “Change Due” depending on the original payment method.